Requirements
1. Standby on-call and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate;
2. Preparing SOP (standard operating procedure) of onsite support case and seeking internal approval;
3. Urgent onsite support when it is required within 4 hours for the highest SLA response;
4. Troubleshooting, diagnosing, and resolving server hardware problems;
5. Jobscope involving replacing faulty parts after troubleshooting.
6. Communicating with customers or company partners for task arrangement.
7. Perform duties outside their normal responsibilities as needed and when requested.
8. Case report upon closure of tickets along with the weekly report, monthly report, quarterly report, or yearly report.
Responsibilities
1.Have basic knowledge of IT related field, including hardware parts and etc.
2.Skilled in the use of Microsoft based operating systems, MS Office.
3.Good organizational and time management skills.
4.Able to communicate effectively.
Benefits
- Fixed allowance
- Monthly Gathering
- Friendly environment
- Team Work
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Responsibilities
Benefits
