Internship for E-C0mmerce Assistant

  • No19-2, Jalan Setia Utama Ar U13/AR, Seksyen , Setia Alam 40170 Shah Alam, Selangor Darul Eh, Shah Alam, 40170, Selangor, Malaysia
  • Hospitality

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Tripfort (M) Sdn Bhd Is the leading HOSPITALITY company in Malaysia. In line with our rapid business expansion we are seeking a dynamic, highly motivated and committed individual for this position.


  • The candidate must possess at least a Certificate or Diploma in Hospitality /Hotel /Tourism Management or equivalent.
  • Good command of spoken and written English is a MUST.
  • Must have strong leadership, communication skills, interpersonal relations and problem solving capabilities.
  • Multitask and possess discipline environment.
  • Fast learner and self-motivated.
  • Work well inter/intra department to resolve customer service issues and possess a pleasant personality.



  • Effectively manage, operate and monitor all OTAs with regards to hotel allotment and close out.
  • To support the E-Commerce and Sales Division on any digital marketing efforts but not limited to Search Engine Marketing, Mobile Marketing, display advertising, social media advertisement and e-mail marketing initiatives will call to action.
  • Perform audit to ensure the content, photography and links to and from OTAs are up to date and fully utilized.
  • To ensure that hotel's website is fully optimized to maximize traffic from key search engines, i.e. yahoo, Google and msn.
  • Maintain frequent, active engagement with corporate office to ensure alignment, pull-through and two ways communication about the status, performance, opportunities and issues related to online programs.
  • Align with revenue management to leverage e-channel marketing and promotional opportunities to drive business through relationship with key partners i.e. Expedia, Agoda, Hotelbeds,, etc.
  • Provide tracking, analysis and reporting on the effectiveness of all e-channel initiatives.
  • Provide updated and professional responses to all issues raised by hotel guests in the OTA.
  • Responsible for report preparation, analyses information relating to work and performance as required.
  • Maintain and create a good rapport within internal and external quests.
  • Undertake other duties assigned by the Management as and when required.


  • Fun and Energetic Environment
  • We encourage in Flexibility
  • A company that strong in entrepreneurship
  • EPF, Sosco

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