We envision a happier world, one company at a time.
Join our mission-driven team, focused on empowering businesses to create a happy and healthy workplace!
Short Description
Gender:
No Preference
Language:
English
Education:
No Limit
Nationality:
Malaysian
Specific Courses:
Any Courses
Specific Skills:
Any Skills
Company Details
Mednefits Sdn Bhd
Reveal Once Hired by Employer
Reveal Once Hired by Employer
Reveal Once Hired by Employer
Reveal Once Hired by Employer
Requirements
A person who will love this role will look like this:
Have great written and verbal communication skills and are able to maintain a friendly and engaging tone that reflects our brand
Love making things easier for customers and colleagues and are devoted to meeting the community’s needs – you are inquisitive about feedback and take initiative to propose improvements
Stay positive and thrive under pressure with a little bit of chaos
Able to maintain composure when customers are stressed or upset and have patience when handling customers
Stand by the old saying “Patience is a virtue” and seek to empower and educate customers when they get confused
Meticulous, organised and great at dealing with information from various sources
Comfortable being in a fast-paced and collaborative environment
Responsibilities
We are looking for a Customer Success intern to join the team in serving our customers in KL. As the Customer Success intern, your role is to enable our customers to achieved their desired business outcomes, delivered with an appropriate experience.
Your typical day will include:
Taking ownership of the key performance metrics (e.g. annual retention and speed to adoption) and working with the team leader
Facilitate the adoption of Mednefits solution for customers by understanding their business needs and guiding them in the adoption journey to roll out to all the employees
Communicating with customers through various channels and responding promptly to their inquiries/requests
Monitor the usage of our platform by customers and identify any customers at the risk of churning
Knowing our products inside and out so that you can answer questions
Providing feedback on the recurring issues raised by customers and suggestions on product improvements
Requirements
A person who will love this role will look like this:
Have great written and verbal communication skills and are able to maintain a friendly and engaging tone that reflects our brand
Love making things easier for customers and colleagues and are devoted to meeting the community’s needs – you are inquisitive about feedback and take initiative to propose improvements
Stay positive and thrive under pressure with a little bit of chaos
Able to maintain composure when customers are stressed or upset and have patience when handling customers
Stand by the old saying “Patience is a virtue” and seek to empower and educate customers when they get confused
Meticulous, organised and great at dealing with information from various sources
Comfortable being in a fast-paced and collaborative environment
Responsibilities
We are looking for a Customer Success intern to join the team in serving our customers in KL. As the Customer Success intern, your role is to enable our customers to achieved their desired business outcomes, delivered with an appropriate experience.
Your typical day will include:
Taking ownership of the key performance metrics (e.g. annual retention and speed to adoption) and working with the team leader
Facilitate the adoption of Mednefits solution for customers by understanding their business needs and guiding them in the adoption journey to roll out to all the employees
Communicating with customers through various channels and responding promptly to their inquiries/requests
Monitor the usage of our platform by customers and identify any customers at the risk of churning
Knowing our products inside and out so that you can answer questions
Providing feedback on the recurring issues raised by customers and suggestions on product improvements
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Requirements
Responsibilities
Responsibilities
