Internship for Customer Success

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We envision a happier world, one company at a time. Join our mission-driven team, focused on empowering businesses to create a happy and healthy workplace!


A person who will love this role will look like this:

  • Have great written and verbal communication skills and are able to maintain a friendly and engaging tone that reflects our brand
  • Love making things easier for customers and colleagues and are devoted to meeting the community’s needs – you are inquisitive about feedback and take initiative to propose improvements
  • Stay positive and thrive under pressure with a little bit of chaos
  • Able to maintain composure when customers are stressed or upset and have patience when handling customers
  • Stand by the old saying “Patience is a virtue” and seek to empower and educate customers when they get confused
  • Meticulous, organised and great at dealing with information from various sources
  • Comfortable being in a fast-paced and collaborative environment


We are looking for a Customer Success intern to join the team in serving our customers in KL. As the Customer Success intern, your role is to enable our customers to achieved their desired business outcomes, delivered with an appropriate experience.

Your typical day will include:

  • Taking ownership of the key performance metrics (e.g. annual retention and speed to adoption) and working with the team leader
  • Facilitate the adoption of Mednefits solution for customers by understanding their business needs and guiding them in the adoption journey to roll out to all the employees
  • Communicating with customers through various channels and responding promptly to their inquiries/requests
  • Monitor the usage of our platform by customers and identify any customers at the risk of churning
  • Knowing our products inside and out so that you can answer questions
  • Providing feedback on the recurring issues raised by customers and suggestions on product improvements

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