Customer Service (1 year contract, Mandarin / Cantonese Speaker)

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Our client is a MNC Oil and Gas Company with steep learning curve. Opportunity to learn from experienced Managers and also there will be opportunities for career advancement for good performers.


·        Must possess at least a Diploma preferably in Business Studies/ Administration/ Management

or equivalent

·        At least 1 year of working experience, preferable specializing in Customer Service or Call Centre

·        Able to speak in Cantonese is compulsory

·        Able to read and write in English and Chinese

·        Open to work on some weekends and holidays


Responsibilities for this position may include but are not limited to:

·       General Inquiries: Handles inquiries via phone, email or fax for fuel card, fuel order/ changes

and promotion programs

·       Card Functions: Handles day to day inquiries and maintenance on card accounts, account

balances, transaction details, pricing and billing statements

·       Fuel Order: Serves as the primary point of contact for customers on orders. Processes fuel

orders for service stations and customers. Liaises with respective Business Consultants and

Terminal for updates or changes in the orders

·       Complaints Handling: Handles customers' complaints via call, email or fax


Benefits: EPF, SOCSO, Annual Leaves, Medical Leaves, Insurance, Medical claims.

Additional allowances & performance bonus after 1 year working.

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