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Customer Service Executive 3 months Contract Renewable

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Great company with great working atmosphere.

 Requirements

  • High school diploma, general education degree or equivalent 
  • Knowledge of customer service principles and practices 
  • Knowledge of Microsoft office applications 
  • Knowledge of administrative procedures 
  • Numeric, oral and written language applications 
  • Product knowledge – FMCG industry dealing with super market deliveries

 Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

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